Thank you for shopping at thepromenade.shop. Below are the key details regarding our shipping process:

Order Processing

Orders are processed within 1-2 business days after confirmation. This includes order verification, product inspection, and packaging. During busy periods, processing times may vary, and we will notify you via email or phone if any delays occur.

Shipping Times

Once shipped, orders typically take 6–12 business days to arrive. Delivery times may vary based on factors such as customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping charges will be applied to orders below a certain threshold. Orders above this amount will qualify for free shipping. The exact shipping fee will be calculated and displayed on the payment page before you complete your purchase.

Tracking Your Order

You will receive a confirmation email once your order has been dispatched, containing your tracking number. Tracking updates should be available within 24 hours.

Damages or Lost Packages

We are not responsible for products lost or damaged during transit. If your order arrives damaged, please contact the shipping carrier to file a claim. Make sure to retain all original packaging and damaged items until the claim is completed.